Process Intelligence: Using AI to Map Workflows and SOPs

The emerging discipline of using AI tools to capture, document and improve operational workflows and standard operating procedures — practical, and built to work regardless of which tools your shop already runs.

Most contractors know their process is undocumented somewhere between "the people who've been here ten years" and "whatever the last hire figured out on their own." This session treats that gap as solvable, not permanent — using AI as a tool to capture what's already happening on the ground, turn it into something a team can actually maintain, and use it to spot where the work is losing time.

It's a working session, not a demo reel. The goal is a repeatable method your team can pick up and run without Steel Toe in the room.


LEARNING OBJECTIVES

  • Understand what Process Intelligence is and why it matters

  • Use AI to capture and map existing workflows

  • Convert process maps to SOPs and training documentation

  • Identify gaps and improvement opportunities from mapped processes